Support

How can we help?

Questions about your account, your practice plans, your subscription or something that looks broken. We answer all of them.

Email us

support@blocqsports.com

Include the email address on your account, and tell us what you were doing when it went wrong. A screenshot gets you a useful answer in one round instead of three.

Questions coaches ask

How does the free trial work?

You get 10 days with Blocq, no credit card. Sign up on blocqsports.com, and you can build your drill library, plan practices and run them in the gym from day one.

What can I use during the trial?

Everything except team features. Adding your roster, inviting players and club tools need a subscription. Drills, practice plans and running practice in the gym are all open during the trial.

What happens when my trial ends?

Your trial stops after 10 days, and you subscribe to keep using Blocq.

How do I manage or cancel my subscription?

You manage your subscription on blocqsports.com, not in the App Store. Billing is handled on the website, so you won't find Blocq under your iPhone subscriptions. Sign in on the website and you can change or cancel it there.

I forgot my password.

Tap the reset link on the login screen. We send a link to the email address on your account, and you set a new password from there.

How do I delete my account?

You delete it yourself, and everything stored with it goes too. Full instructions are on our account deletion page.

Can I print my practice plan?

Yes. You can print a plan, broadcast it to a TV or smart board, or run it straight from your phone or tablet.

I run a club. How do I get my coaches set up?

Club pricing and setup are handled directly, not from the website. Write to sales@blocqsports.com with how many coaches and teams you have, and we will put together a plan that fits your program.

Still stuck? Write to support@blocqsports.com. You can also read our privacy policy and terms.